Zoran Bet Privacy Policy

Before providing an identity document or requesting a withdrawal, you should understand why your information is needed and how it will be handled. Zoran Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and technical details to operate services, protect accounts and meet applicable obligations. For questions about Zoran Bet personal data, use Contact Us.

This policy covers our website, mobile version, app, account services, sports betting, live betting, games, Keno, bonuses, payments, support channels and communications. It applies to registered players, visitors who only browse and people who contact support before registering, in Addis Ababa and other Ethiopian regions. “Personal data” means information that identifies you or can be connected to you; “processing” means collecting, using, storing, sharing or deleting it.

Who We Are

In this policy, “we” refers to the operator responsible for Zoran Bet services and the handling of player information. Consult About Us for operator identification. Zoran Bet provides online betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant license conditions and regional restrictions. Users should verify the current regulatory status through License & Regulation and the competent authority’s latest information; this policy does not itself establish licensing or regulatory approval.

Information We Collect

The information needed depends on your interaction with us. Browsing normally involves different data from registering, completing verification or withdrawing funds. We limit collection to information needed for lawful, security, operational and regulatory purposes.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results, customer due diligence records and fraud-prevention information. KYC, or “Know Your Customer,” means checking who an account holder is and whether they are eligible.
• Transaction data: deposits, withdrawals, payment method details, payment authorization records, balance history and bonus activity.
• Betting and gaming data: bets, odds, results, live betting activity, Keno entries and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information, including recordings where applicable and notified.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Please do not send unrelated sensitive information. Identity documents should be supplied only through the designated verification channel, not public chats or social media.

How We Use Personal Data

We process Zoran Bet player information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses and promotions. For example, account-holder information and payment records may be compared when verifying a withdrawal request.

Activity records help detect fraud, multiple accounts, payment abuse, bonus abuse and suspicious betting patterns. Technical and support information helps us investigate errors and improve the website, app, games and customer support. Responsible gaming records support limits and account restrictions.

Other purposes include resolving complaints, sending important service notifications and meeting applicable legal, tax, accounting, anti-money laundering (AML), licensing and regulatory duties. Marketing is sent only where allowed, with available opt-out options. Opting out of marketing does not stop essential account or security notices.

Legal Basis / Lawful Reasons

Depending on the activity and applicable law, processing may be necessary to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud or resolve disputes. Where consent is required, we seek it for the relevant purpose. The applicable lawful reason must be assessed for each activity; using the service does not amount to blanket consent for unrelated uses. You may ask us to explain the reason for a particular use of your information.

Cookies and Tracking

Cookies are small files stored on your browser or device. Cookies and similar technologies may keep you logged in, protect sessions, remember preferences, analyse traffic and improve page performance. Marketing measurement technologies may be used where permitted and subject to any required consent. Blocking essential cookies can affect account access or payment functions. See our Cookie Policy for further information and available controls.

Data Sharing

Zoran Bet does not sell personal data as a product. Third-party service providers are external organisations that perform specific tasks for us. Necessary information may be shared with payment processors, identity verification and KYC providers, hosting and cloud infrastructure providers, analytics and security tools, customer support tools and professional advisers.

Access should be limited to the purpose for which information is shared, with appropriate confidentiality and security requirements. Relevant records may also be disclosed to regulators, law enforcement or courts when legally required. A payment provider may separately process information under its own privacy notice; review that notice before authorising a transaction.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and suitable safeguards for secure handling of personal data. These may include contractual protections and limits on access. You can ask about cross-border processing relevant to your account; no particular processing location should be assumed from this policy.

Data Storage and Retention

We retain betting account data only as long as necessary for account operation, financial records, legal obligations, dispute resolution, fraud prevention, responsible gaming records and regulatory requirements. Retention depends on the type of record and the applicable obligation, rather than one fixed period for everything. Closing an account does not necessarily require immediate deletion. Records no longer needed should be securely deleted or anonymised, with backup copies handled through appropriate retention procedures.

Security Measures

For Zoran Bet data protection, we use reasonable technical and organisational measures appropriate to the information and risks involved. These include access controls, secure login systems, encryption where appropriate, security monitoring, fraud detection, staff confidentiality requirements, backups and internal handling procedures. No online service can guarantee complete protection against every threat.

You also have a role in Zoran Bet account security: use a unique password, protect your phone and do not disclose passwords or one-time codes. Before using Zoran Bet login or installing an app or APK, verify the official domain and download source through an established official communication channel. Report unfamiliar sessions or transactions promptly.

User Rights

Depending on applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Consent may be withdrawn where processing relies on it, without reversing lawful processing already completed. Some requests may be limited where legal, financial, security or regulatory reasons require us to retain records.

1. Step 1: Open Contact Us and describe your Zoran Bet privacy question or the right you wish to exercise.
2. Step 2: Provide enough account information to locate the relevant records; do not include your password.
3. Step 3: Complete any proportionate identity check requested through the designated channel, then review the response or explanation of any limitation.

If dissatisfied, ask about the complaint-handling procedure and any route to the competent authority available under applicable law.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. Zoran Bet must not knowingly collect personal data from underage users. If a parent, guardian or user believes such information has been submitted, contact support so it can be investigated and appropriate restrictions and data-handling measures applied. Read the Age Restriction Policy before registration.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible betting measures and enforce platform rules. Information needed to maintain a restriction may remain necessary after an account closes, so the protection is not unintentionally removed. Consult Responsible Gaming for available controls and support information.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside our Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before accepting a bonus or choosing a deposit or withdrawal method, compare disclosed fees, transaction limits, processing time and verification requirements—not convenience alone. Bonus eligibility checks may use account and activity records; payment checks may require evidence linking the payment method to the account holder. Mobile access does not remove these requirements.

Updates to This Policy

We may update this policy when services, applicable laws, security practices or processing activities change. The current version will be available on this page, with additional notice of significant changes where required. Check it when considering a new service or data request, and contact us if a change needs clarification.